Public Sector

Government agencies process large volumes of data and documents every day, much of it manually. Repetitive, manual processes slow down employees and the services they provide to the public.

Government agencies have long struggled with program performance, overwhelming workloads, budget pressures, and legislative mandates while trying to meet mission objectives. Deploying a Digital Workforce—consisting of Robotic Process Automation (RPA), cognitive automation, analytics, and bot marketplace—brings a practical and achievable approach to solving some of these growing challenges. Deploy Digital Workforce quickly and scale to the needs of any agency without compromising stringent compliance and regulatory requirements, including NIST. The private sector has successfully utilized these technologies for years, and now public agencies, such as the Office of Management and Budget (OMB) and the Department of Defense (DoD), are advocating for the adoption of RPA to reduce manual repetitive tasks. At a government-wide level, RPA can represent a profound change, with the potential to empower non-IT professionals and process owners with the tools to automate a significant share of their workload. RPA is considered transformative because it establishes the building blocks for artificial intelligence in terms of information technology infrastructure and task standardization. With effective RPA deployment, machine learning and intelligent automation are only a few, manageable steps away.



in savings reported by NASA Shared Services from RPA in less than 1 year


federal agencies that are members of The Federal RPA Community of Practice


faster processing time for drivers licenses at state DMV

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